Refund & Return Policy

Last Updated: 13 May 2026 Welcome to DentalMall.co.

DentalMall is an online marketplace platform that connects buyers with independent vendors and suppliers of dental products, equipment, and related services.

This Refund & Return Policy explains the responsibilities of buyers, vendors, and DentalMall regarding refunds, returns, exchanges, cancellations, and disputes.

Marketplace Role of DentalMall

DentalMall acts solely as an intermediary marketplace platform facilitating transactions between buyers and independent third-party vendors.

All products listed on DentalMall are sold directly by the respective vendors or suppliers, and not by DentalMall unless otherwise expressly stated.

As such:

• • Vendors are solely responsible for their own products, pricing, warranties, delivery, returns, and refunds.
  • DentalMall does not manufacture, store, inspect, or directly sell products listed by third-party vendors.
  • DentalMall is not responsible for issuing refunds for products sold by vendors through the platform.

Vendor Responsibility for Refunds

Each vendor on DentalMall is responsible for:

• • Processing refund requests
  • Handling return requests
  • Managing exchanges or replacements
  • Addressing product defects or damages
  • Resolving customer disputes relating to their products

Buyers must contact the respective vendor directly regarding refund or return requests.

Refund Eligibility

Refund eligibility is determined solely by the vendor’s own refund and return policy. Refunds may be considered under circumstances such as:

• • Wrong item delivered
  • Damaged or defective products
  • Missing items
  • Expired products
  • Products significantly different from description
  • Failed delivery due to vendor issues

Vendors may reject refund requests for reasons including but not limited to:

• • Change of mind
  • Opened or used consumables
  • Customized or special-order items
  • Improper handling by the buyer
  • Requests made outside the vendor’s refund window

Return Request Process

To request a return or refund, buyers should:

1. Contact the vendor directly through the platform or provide contact details.
2. Provide:
   • Order number
   • Product details
   • Reason for return
   • Supporting photos or evidence where applicable
3. Follow the vendor’s return instructions.

Vendors may require products to be returned before refunds are approved.

Refund Processing Time

Where a refund is approved by the vendor:

• • Refund timelines may vary depending on the payment provider or financial institution.
  • Vendors are responsible for communicating refund status and timelines to buyers.

DentalMall does not guarantee refund processing times for vendor-issued refunds.

Non-Refundable Items

Unless otherwise stated by the vendor, the following items may generally be non-refundable:

• • Opened consumables
  • Sterile or hygiene-sensitive products
  • Customized or made-to-order items
  • Digital products or software
  • Clearance or final sale items
  • Products damaged due to misuse

Disputes Between Buyers and Vendors

DentalMall encourages buyers and vendors to resolve disputes amicably.

While DentalMall may, at its sole discretion, assist in communication between parties, DentalMall:

• • Is not obligated to mediate disputes
  • Does not guarantee dispute outcomes
  • Does not guarantee refunds
  • Shall not be liable for vendor conduct, product quality, or transaction disputes

Final decisions regarding refunds remain with the vendor unless otherwise required by applicable law.

Delivery Issues

For missing, delayed, or damaged deliveries, buyers should contact the vendor directly. Vendors are responsible for:

• • Shipment handling
  • Courier coordination
  • Delivery claims
  • Packaging issues

Fraudulent or Abusive Claims

DentalMall and vendors reserve the right to reject refund or return requests involving:

• • Fraudulent claims
  • Abuse of refund policies
  • Suspicious activity
  • False damage reports
  • Unauthorized chargebacks

Accounts engaging in abusive behavior may be suspended or terminated.

Limitation of Liability

To the fullest extent permitted by law, DentalMall shall not be liable for:

• • Product defects
  • Vendor misconduct
  • Refund refusals
  • Delivery failures
  • Product misuse
  • Losses arising from transactions between buyers and vendors DentalMall’s role is limited to providing the marketplace platform.

Changes to This Policy

DentalMall reserves the right to amend or update this Refund & Return Policy at any time without prior notice.

Updated versions will be published on the website with the revised effective date.

Contact Information

For platform-related inquiries, you may contact:

DDS E Commerce SDN. BHD.

Level 6, No. 110,

Bangunan Malaysia Singapore Coffeeshop Association, Jalan Pudu 55100,

Kuala Lumpur

Email: mailus.dentalmall@gmail.com Website: DentalMall.co