Privacy Policy

Last Updated: 13 May 2026

Welcome to DentalMall.co (“DentalMall”, “we”, “our”, or “us”).

DentalMall respects your privacy and is committed to protecting your personal data in compliance with the Malaysian Personal Data Protection Act 2010 (“PDPA”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website, mobile application, services, and marketplace platform.

By accessing or using our platform, you agree to the collection and use of your information in accordance with this Privacy Policy.

About DentalMall

DentalMall is an online marketplace platform that facilitates the buying and selling of dental products, equipment, services, and related professional offerings between dentists, clinics, suppliers, vendors, and authorized purchasers.

Personal Data We Collect

We may collect personal data directly from you when you:

• • Register an account
  • Purchase products
  • Register as a vendor or supplier
  • Contact customer support
  • Upload documents for verification
  • Use our website or mobile application

The personal data we collect may include:

Personal Information

• • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Company or clinic information
  • Dental practitioner registration details
  • Professional licenses or certifications

Technical Information

• • Device information
  • Operating system
  • Login activity
  • Cookies and browsing behavior

Transaction Information

• • Orders and purchase history
  • Payment records
  • Delivery details
  • Vendor sales records

Purpose of Collection of Personal Data

We may use your personal data for the following purposes:

• • To create and manage your account
  • To process purchases, payments, and deliveries
  • To verify professional qualifications and vendor eligibility
  • To facilitate transactions between buyers and vendors
  • To provide customer support
  • To improve our platform, products, and services
  • To send service updates and notifications
  • To provide promotional or marketing materials (where consent is given)
  • To prevent fraud, abuse, or unauthorized activity
  • To comply with legal and regulatory obligations

Disclosure of Personal Data

We may disclose your personal data to:

• • Vendors and suppliers participating on the platform
  • Payment gateway providers
  • Courier and logistics providers
  • IT service providers and hosting providers
  • Professional advisers and auditors
  • Government authorities or regulators where legally required We do not sell your personal data to third parties.

Vendor and Marketplace Responsibilities

DentalMall operates as a marketplace platform connecting buyers and sellers.

Vendors and suppliers using the platform may independently collect or process customer information for order fulfillment and customer support purposes. Vendors are responsible for complying with applicable privacy and data protection laws.

Cookies and Tracking Technologies

We may use cookies, analytics tools, and similar technologies to:

• • Improve website functionality
  • Remember user preferences
  • Analyze website traffic and performance
  • Enhance security
  • Personalize user experience

You may disable cookies through your browser settings, although some features of the platform may not function properly.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal data against:

• • Unauthorized access
  • Disclosure
  • Alteration
  • Misuse
  • Loss or destruction

However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Retention of Personal Data

We retain personal data only for as long as necessary to:

• • Fulfill the purposes stated in this Privacy Policy
  • Comply with legal, accounting, tax, or regulatory requirements
  • Resolve disputes
  • Enforce our agreements

When personal data is no longer required, we will securely delete or anonymize it where reasonably practicable.

Your Rights Under PDPA

Under the Malaysian PDPA, you may have the right to:

• • Request access to your personal data
  • Request correction of inaccurate data
  • Withdraw consent for processing
  • Limit processing of your data
  • Request deletion where applicable

Requests may be subject to applicable legal restrictions and administrative fees permitted under Malaysian law.

Marketing Communications

We may send newsletters, promotions, product updates, or marketing communications to users who have opted in.

You may unsubscribe from marketing communications at any time by:

• • Clicking the unsubscribe link in emails
  • Contacting us directly

Third-Party Links

Our platform may contain links to third-party websites, vendor pages, or external services.

We are not responsible for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policies of those websites separately.

Cross-Border Data Transfer

Your personal data may be stored or processed by service providers located outside Malaysia.

Where such transfers occur, we will take reasonable steps to ensure that your personal data receives adequate protection consistent with applicable laws.

Children’s Privacy

DentalMall is intended for use by dental professionals, clinics, suppliers, and authorized purchasers.

We do not knowingly collect personal data from individuals under the age of 18.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.

Continued use of the platform after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us:

DDS E Commerce SDN. BHD.

Level 6, No. 110,

Bangunan Malaysia Singapore Coffeeshop Association, Jalan Pudu 55100,

Kuala Lumpur

Email: mailus.dentalmall@gmail.com Website: DentalMall.co